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This Subscription & Billing Policy explains how paid Shop Latte subscriptions, renewals, cancellations, refunds, payment issues, and billing disputes are handled.
This policy applies to paid Shop Latte plans and should be read together with our Terms of Service and Privacy Policy.
This policy supplements the Terms of Service and governs subscription billing, renewals, cancellations, refunds, credits, and payment-related access. If there is a conflict specifically about those billing topics, this Subscription & Billing Policy controls to the extent of that conflict, unless applicable law requires otherwise.
1. Shop Latte plans
Shop Latte offers free and paid options for eligible businesses.
Current paid plans include:
- Local — $10/month
- National — $15/month
Features available with each plan are described on Shop Latte’s Compare Plans page and within the product.
Prices are shown in U.S. dollars unless otherwise stated.
Shop Latte may change its plans, features, or pricing in the future. If the price of an existing paid subscription changes, we will provide notice before the new price applies to a future renewal where required.
2. Recurring subscriptions
Local and National are currently recurring monthly subscriptions. Paid subscriptions are charged in advance for each billing period. If Shop Latte later offers a different billing period, that cadence will be disclosed before purchase.
When you purchase a paid plan, you authorize Shop Latte and its payment processor to charge your selected payment method for:
- the initial subscription charge; and
- recurring subscription charges each billing period until you cancel.
You authorize Shop Latte and its payment processor to charge the applicable subscription amount, including applicable taxes or other charges disclosed before purchase.
Your subscription automatically renews at the end of each billing period unless it is canceled before the next renewal.
The billing date associated with your subscription may be shown in your Shop Latte billing settings.
3. Payment processing
Shop Latte uses Stripe to process subscription payments.
Your payment information is handled by Stripe in accordance with Stripe’s own terms and privacy practices.
Shop Latte does not directly store full payment-card numbers.
Shop Latte may receive information about your payment and subscription status from Stripe, including whether a payment succeeded, failed, requires additional action, was refunded, or was disputed.
4. Cancellations
You may cancel a paid Shop Latte subscription through the Plan & Billing section of your account. If you cannot complete cancellation there, you may contact Shop Latte Support.
Canceling your subscription prevents future automatic renewals.
Paid access ordinarily continues through the end of the billing period you have already paid for, unless an earlier restriction applies because of failed or unpaid billing state, suspension or enforcement under the Terms of Service, fraud, abuse, security reasons, or another condition permitted by law.
After that billing period ends, your business may return to the features available under Shop Latte’s free offering.
Deleting an account or business profile, stopping use of Shop Latte, inactivity, or ceasing to post does not by itself cancel an active paid subscription. You are responsible for canceling the subscription through Plan & Billing or contacting Shop Latte Support if you cannot complete cancellation there.
5. Refunds and credits
Subscription charges that have already been successfully processed are generally non-refundable, including for partially used billing periods.
Shop Latte may, at its discretion, issue refunds or account credits for circumstances such as:
- duplicate charges;
- incorrect charges;
- technical billing errors;
- unauthorized charges;
- significant service issues;
- charges that continued after a properly completed cancellation due to an error on Shop Latte’s side; or
- other exceptional circumstances that Shop Latte determines warrant review.
Submitting a refund or account credit request does not guarantee approval. Providing a refund or credit in one situation does not require Shop Latte to provide one in another.
If a refund is approved, it will generally be returned to the original payment method through the payment processor.
Nothing in this policy limits any refund, cancellation, or consumer rights that cannot legally be waived.
6. No prorated refunds or credits for unused access
Shop Latte does not provide a prorated refund or credit merely because of partial use of a billing period, unused paid features, inactivity, failure to use Shop Latte, or a missed cancellation deadline. Discretionary exceptions and rights that cannot legally be waived are addressed in section 5.
Continued paid access after cancellation is governed by section 4, including its exceptions for earlier access restrictions.
7. Failed, incomplete, or unpaid payments
If a subscription payment fails, remains incomplete, requires additional payment action, becomes unpaid, or otherwise cannot be successfully processed, Shop Latte may:
- ask you to update your payment method;
- retry the payment where supported;
- temporarily limit paid features;
- return the business to the free plan; or
- cancel or otherwise place the subscription into an inactive state.
Access to paid features depends on Shop Latte being able to verify a valid paid subscription.
Failed, unpaid, or incomplete billing may limit paid features before the nominal billing-period end when the billing state no longer supports paid access.
A temporary payment-processing delay does not necessarily mean your subscription has been canceled. Shop Latte may verify subscription status with Stripe before changing access.
8. Subscription renewals
A successful renewal extends your paid subscription into the next billing period.
Because payment processors and billing systems communicate asynchronously, there may occasionally be a short delay between a successful payment and Shop Latte reflecting the updated billing period.
Shop Latte may verify the current subscription state with Stripe when necessary to keep billing access synchronized.
If a renewal cannot be verified or a payment does not successfully complete, paid access may eventually be limited until the billing issue is resolved.
9. Changing plans
You may be able to move between available paid plans through Shop Latte’s billing settings.
Depending on the type of plan change, the change may take effect immediately or at a future billing date.
Before you confirm a paid plan change, Shop Latte will display the applicable billing information available for that change.
Any price, timing, credit, proration, or amount displayed in the confirmation flow at the time of the change will govern that transaction.
Shop Latte does not guarantee a prorated refund solely because you move to a lower-priced plan.
10. Taxes
Subscription prices may be subject to applicable sales, use, value-added, or similar taxes where required.
If Shop Latte is required to collect a tax, the applicable amount may be added to your subscription charge.
11. Billing errors
If you believe you were charged incorrectly, contact Shop Latte Support as soon as reasonably possible.
Examples may include:
- being charged more than once for the same subscription period;
- being charged an amount different from the amount presented to you;
- a subscription charge occurring after a cancellation that should already have taken effect; or
- your Shop Latte account showing the wrong subscription status after a successful payment.
We may ask for information reasonably necessary to locate and review the transaction.
Do not send full payment-card numbers or other unnecessary sensitive financial information through Shop Latte support forms.
12. Payment disputes and chargebacks
If you believe a Shop Latte charge is incorrect, we encourage you to contact Shop Latte Support first so we have an opportunity to investigate and resolve the issue.
Nothing in this policy prevents you from exercising dispute or chargeback rights available through your payment provider or applicable law.
If a Shop Latte payment is disputed, reversed, or charged back, Shop Latte may temporarily limit the paid features associated with that payment while the dispute is being reviewed, where permitted.
A dispute or chargeback does not automatically establish that a billing error occurred.
If a dispute is resolved in Shop Latte’s favor or the payment is otherwise restored, paid access may be restored as appropriate.
13. Suspension or termination of an account
Shop Latte’s authority to suspend, restrict, or terminate accounts and businesses comes from the Terms of Service. This policy describes the related subscription consequences.
If Shop Latte restricts or terminates an account or business for violating the Terms of Service or other applicable Shop Latte policies, any related subscription may also be canceled or restricted.
A suspension or termination does not automatically entitle the account holder to a refund for charges already incurred, except where required by law or otherwise approved by Shop Latte.
14. Keeping billing information current
You are responsible for keeping the payment information associated with your subscription current.
If your payment method expires, becomes invalid, or can no longer be charged, paid features may become unavailable until payment is successfully resolved.
15. Changes to this policy
Shop Latte may update this Subscription & Billing Policy as the service, subscription features, or billing practices change.
The current version will be posted on Shop Latte with the date of the most recent update.
If we make a material change that affects an existing paid subscription, we may provide additional notice where appropriate or legally required.
16. Questions about your subscription or a charge
If you have a question about:
- your subscription;
- a renewal;
- a cancellation;
- an incorrect or duplicate charge;
- a refund request;
- a failed payment; or
- a billing dispute,
please contact Shop Latte Customer Support.
We recommend contacting us from the email address associated with your Shop Latte account when possible so we can locate the relevant business and billing information.
email: hello@shoplatte.com