Inquiry Forms
Inquiry Forms give businesses a structured way to hear from customers without putting an email address out for anyone to use. Ask the right questions up front, then receive one organized inquiry you can reply to directly by email.
Instead of going back and forth for basic details, customers can answer your questions in their first message so you can respond with the right information from the start.
What message would you like written on the cake?
Use a text question to collect the detail that fits the request.
Use a single choice question to collect the detail that fits the request.
Use a multiple choice question to collect the detail that fits the request.
Businesses can require customers to acknowledge a policy or expectation before submitting, so both sides start with the same information.
The customer’s answers are sent only to the business. Your email address is not exposed through the form itself; the customer sees it only if and when you reply from your email. Shop Latte currently does not track the conversation after the initial inquiry is sent.
Inquiry form
A customer submits their details and answers.
Organized customer answers
Request: Custom order
Timing: October 18
Details: Birthday gathering
Reply from your own email when you’re ready.
For businesses
Create an inquiry form that helps customers tell you what you need to know from the start.